ENERWARD – PRIVACY POLICY
Last Updated: 22/Nov/2025
Enerward Pty Ltd (“Enerward”, “we”, “our”, “us”) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our Website, purchase from our Shop, or use our Services.
By accessing our Website or using our Services, you consent to the practices described in this Policy.
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1. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information:
1.1. Identification Information
Full name
Residential address
Email address
Phone number
1.2. Solar-Related Information
Electricity usage data
Energy bills
Solar quotes from installers
Tariff and retailer details
Property characteristics (roof, address, etc.)
1.3. Technical Information
IP address
Browser type
Device identifiers
Cookies and analytics data
Site usage patterns (pages visited, interactions)
1.4. Payment Information
Billing address
Partial card details (via secure payment processors)
Transaction history
Enerward does not store full credit card details. All payments are processed via secure third-party platforms such as Stripe and PayPal.
1.5. Communications
Emails
Messages sent via contact forms
Booking details
Consultation recordings/notes (if applicable)
1.6. Optional Information Provided by You
Documents, attachments, screenshots, or files you upload
Preferences and feedback
Survey responses
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2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in the following ways:
When you purchase a Service
When you submit a solar quote for review
When you make a booking
When you complete a form
When you email or message us
When you browse our Website (cookies/analytics)
When you voluntarily upload documents or images
We may also receive information from third parties such as:
energy retailers
online payment processors
analytics tools
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3. WHY WE COLLECT PERSONAL INFORMATION
Enerward collects personal information for the following purposes:
3.1. To Provide and Improve Our Services
Reviewing your solar quotes
Producing reports and system analyses
Delivering digital consulting services
Performing modelling and assessments
3.2. To Process Transactions and Bookings
Payment verification
Issuing receipts
Managing appointments
3.3. To Communicate With You
Sending reports
Service updates
Responses to enquiries
Important notifications
3.4. To Improve Website and Service Performance
Analytics and optimisation
User experience improvements
Fraud detection and cybersecurity
3.5. For Legal and Compliance Obligations
Maintaining financial records
Complying with Australian Consumer Law
Preventing misuse or fraud
We will not use your information for purposes unrelated to the above without your consent.
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4. COOKIES & ANALYTICS
Enerward uses cookies and similar technologies to enhance website functionality and understand user behaviour.
We may use:
Google Analytics
Meta Pixel
Session cookies
Security cookies
You can disable cookies in your browser settings, but some site features may not function properly.
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5. DISCLOSURE OF PERSONAL INFORMATION
We do not sell, rent, or trade personal information.
We may disclose your data to:
5.1. Service Providers
Payment processors (e.g., Stripe, PayPal)
Analytics providers
IT hosting providers
Email service platforms
5.2. Legal or Regulatory Authorities
Where required by law or to comply with court orders.
5.3. Subcontracted Specialists (If Applicable)
Should Enerward use external experts to assist with analysis, they will be bound by confidentiality agreements.
We do not share your personal information with solar installers unless you request or authorise it.
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6. OVERSEAS DISCLOSURE
Some third-party suppliers (e.g., hosting, analytics, email providers) may store information overseas, including in:
United States
Singapore
European Union
Other jurisdictions
We ensure such providers comply with privacy protections comparable to the Australian Privacy Principles.
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7. DATA SECURITY
Enerward takes reasonable steps to protect your personal information, including:
Encrypted storage where applicable
Secure online payment gateways
Password-protected systems
Access limited to authorised personnel
Device and software security measures
However, no system is entirely secure, and we cannot guarantee absolute protection.
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8. DATA RETENTION
We retain your personal information only as long as necessary to:
fulfil the purpose for which it was collected
comply with legal obligations
maintain business records
resolve disputes
We securely destroy or anonymise data that is no longer needed.
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9. NOTIFIABLE DATA BREACHES
If a data breach is likely to result in serious harm, Enerward will comply with the Notifiable Data Breaches Scheme, including:
notifying affected individuals
notifying the Office of the Australian Information Commissioner (OAIC)
taking urgent steps to mitigate damage
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10. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You may request:
access to your personal information
correction of inaccurate information
Requests can be made by contacting us at the details provided below.
We will respond within a reasonable timeframe and in accordance with the Privacy Act.
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11. DIRECT MARKETING
Enerward may use your information to send important updates or promotional material.
You can opt out at any time by:
clicking “unsubscribe” in emails
emailing us directly
We will not share your information with third parties for direct marketing without your consent.
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12. CHILDREN
Our Services are not directed toward children under 18.
We do not knowingly collect personal data from minors.
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13. THIRD-PARTY LINKS
Our Website may contain links to third-party sites.
We are not responsible for:
their privacy practices
their content
their policies
You should review the privacy policy of any third-party website you visit.
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14. CHANGES TO THIS POLICY
Enerward may update this Privacy Policy at any time.
Revised versions will be posted on the Website with an updated date.
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15. CONTACT US
For privacy-related enquiries or access/correction requests:
Enerward Pty Ltd
Email: [Insert Email]
Address: [Insert NSW Business Address]
ABN: [Insert ABN]
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✔ Ready for Website Use
This policy is complete and suitable for:
Website footer
Checkout popup
Account creation
GDPR-style transparency
App/Shop policies
If you’d like, I can also provide:
✅ Refund Policy
✅ Disclaimer (very important for consultancy services)
✅ Booking & Cancellation Policy
✅ Cookies Policy
✅ HTML versions for Hostinger
Just tell me which you want next.
