Concierge Platinum

Purpose:
For homeowners who want Enerward to lead the full process while you watch and confirm which direction to go. We will streer it from home to the finish line, including all communication and ongrounds work which you watch and enjoy things getting autonomously done for you through the entire journey including post-installation requirements.

This tier extends beyond the quote and covers the entire installation lifecycle.

Includes everything in Tier 4, plus:

✔ Post-Installation Assurance

  ✔ Week-1 Performance Verification

  ✔ Week-4 Performance Verification

  ✔ Fault/Underperformance Detection

  ✔ Installer Accountability Support (if issues found)

✔ Ongoing Savings Maximisation

  ✔ Solar Tariff Optimisation

• compare providers

• identify optimal FIT & peak/off-peak structure

  ✔ 60-Day Unlimited Q&A Support

  ✔ 2-Hour Priority Response Time - within standard working hours and days

✔ Full Load Analysis

  ✔ Energy Saving opportunity

• Actionable items

• Consumer behaviour guidance

• Opportunity of energy saving schemes with/without load consumption compromise

✔ Future Planning

  ✔ Home Electrification Roadmap

• EV

• battery

• heat pump

• tariff migration

• future upgrades

• other potential energy-saving opportunities

  ✔ Annual Savings Report (Year 1)

✔ Auto Pilot & Premium Delivery

  ✔ Dedicated Concierge Lead ( our consultants will handle everything for you and keep you in loop, guided and pre-informed prior to any major decision making.

  ✔ Full journey support — from quote review to post-install health check

Best For: Homeowners wanting total peace of mind, full technical safety net, and professional guidance before, during, and after installation — especially for large, complex, or high-value systems.