ENERWARD – TERMS & CONDITIONS
Last Updated: 22/Nov/2025
These Terms & Conditions (“Terms”) govern your use of the Enerward website (“Website”), our online store (“Shop”), and all services purchased, accessed, or provided by Enerward Pty Ltd (“Enerward”, “we”, “our”, “us”).
By accessing our Website or purchasing any Service, you agree to be bound by these Terms.
If you do not agree, you must not use our Website or Services.
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1. DEFINITIONS
“Australian Consumer Law (ACL)” means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
“Client”, “You”, “Your” means any person using our Website or purchasing our Services.
“Digital Services” means any downloadable, online, virtual, consultant-driven or electronically delivered service, including solar quote reviews, reports, audits, assessments, models, calls, meetings, or documents.
“Installer” means any third-party solar provider, retailer, installer, contractor, or consultant not affiliated with Enerward.
“Report” means any analysis, audit, review, finding, recommendation, opinion, or document provided by Enerward.
“Website” means www.enerward.com or any associated domain/workspace.
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2. ACCEPTANCE OF TERMS
By:
browsing our Website
purchasing a Service
booking a consultation
downloading a digital product
submitting your solar quote
you confirm that you have read, understood, and agree to these Terms.
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3. WHO WE ARE
Enerward Pty Ltd is incorporated and operating in New South Wales, Australia, providing solar consulting and advisory services digitally throughout Australia.
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4. OUR SERVICES
Enerward provides independent, digital, advisory-only solar consulting services, including:
quote reviews
system optimisation guidance
battery feasibility assessments
financial modelling
layout analysis
installer comparison
contract commentary
educational and explanatory support
Enerward does not provide:
installation
engineering certification
electrical work
site inspections
physical services
rebates or financing
warranties on solar equipment
legal or financial advice
Enerward is not an installer and does not act as an agent, representative, or subcontractor for any installer.
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5. NO PROFESSIONAL, LEGAL, FINANCIAL, OR ENGINEERING ADVICE
All Services and Reports are general guidance only.
Nothing we provide constitutes:
financial advice
legal advice
engineering certification
electrical compliance
technical design for installation
structural approval
guarantees of performance or savings
Your decisions remain your sole responsibility.
You must obtain independent legal, financial, technical, and engineering advice before entering into any solar contract or installation agreement.
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6. CLIENT OBLIGATIONS
You agree to:
provide accurate and complete information
supply correct energy data, bills, and quotes
provide documents in readable format
follow all booking rules
use our Reports responsibly
comply with Australian laws when using our Website and Services
We are not responsible for errors caused by incorrect, incomplete, or misleading information you supply.
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7. THIRD-PARTY INSTALLERS
Enerward is completely independent from all installers.
We do not:
recommend any installer as “certified”
guarantee workmanship
guarantee pricing or availability
represent any installer
accept responsibility for installer behaviour
mediate disputes with installers
supervise installations
validate installer compliance
Any Installer you choose is done so at your own discretion and risk.
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8. REPORTS AND FINDINGS
Our Reports represent opinions, not definitive outcomes.
We do not guarantee:
energy savings
payback period accuracy
future tariff structures
STC values
weather impact
system performance
shading impacts
installer pricing
future battery value
accuracy of third-party claims
All modelling is based on estimates and industry averages.
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9. SERVICE DELIVERY
Most Digital Services are delivered electronically via email or website download.
Timeframes such as “24-hour”, “48-hour”, “72-hour” are estimates only and may vary based on workload.
Enerward is not responsible for:
email delivery delays
spam filtering
user error accessing files
technology issues outside our control
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10. BOOKINGS & CONSULTATIONS
All consultations require prepayment.
If you miss your scheduled booking without notice, your fee is forfeited.
Rescheduling requires a minimum of 24 hours’ notice.
No-show appointments or late cancellations will not be refunded.
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11. FEES, PRICING & TAXES
All prices are listed in AUD and include GST, if GST is applicable, unless stated otherwise.
Enerward may modify pricing at any time without notice, except for Services already purchased.
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12. REFUNDS & CANCELLATIONS
Because our Services are digital, intellectual, and advisory, we have a strict no-refund policy except where required by Australian Consumer Law.
Refunds are not provided for:
change of mind
incorrect expectations
disagreement with findings
not liking the result or advice
delays caused by you
not reading the Service description properly
Under ACL, you are entitled to a refund only if the service is:
not supplied, or
is supplied in a way that is misleading or grossly defective
Enerward’s obligation is limited to re-supplying the Service where appropriate.
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13. AUSTRALIAN CONSUMER LAW (ACL)
Nothing in these Terms excludes your rights under ACL.
However, to the maximum extent permitted by law, Enerward expressly limits all liability as allowed under sections 64A and 276 of the ACL.
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14. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Enerward is not liable for:
installer actions, omissions, or misconduct
installation faults or system failures
equipment defects
pricing differences
lost savings
inaccurate performance estimates
loss of income
loss of business
loss of opportunity
indirect or consequential losses
reliance losses resulting from decisions you make
Enerward’s total liability for any claim is strictly limited to the amount paid for the Service.
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15. INDEMNITY
You agree to indemnify Enerward against all claims, demands, damages, liabilities, losses, and costs arising from:
your use of our Reports
your dealings with installers
errors due to incorrect information you provide
misuse of our Website or Services
breach of these Terms
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16. INTELLECTUAL PROPERTY
All content on our Website and all Reports, layouts, graphics, logos, wording, frameworks, scripts, and recommendations remain the exclusive property of Enerward.
You are granted a single, personal, non-transferable licence to use the purchased content.
You may not:
distribute
resell
publish
repurpose
reverse engineer
copy
share
or create derivative works
without written permission.
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17. CHARGEBACKS
You agree not to initiate chargebacks without first contacting Enerward.
Fraudulent chargebacks will be pursued legally and reported to payment processors.
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18. PRIVACY & DATA
Enerward follows Australian privacy principles and only collects data for purposes necessary to provide Services.
You consent to Enerward using your data for:
delivering Services
improving our processes
internal analysis
contacting you about your order
complying with legal obligations
Enerward does NOT sell or trade your data.
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19. WEBSITE USE
You must not misuse the Website by:
hacking
scraping
uploading malware
attempting unauthorised access
copying website content
We may block or ban any user who violates these rules.
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20. FORCE MAJEURE
Enerward is not liable for delays or failures caused by events outside our control, including:
server outages
internet issues
extreme weather
illness
government restrictions
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21. SEVERABILITY
If any section of these Terms is found invalid, the remainder remains enforceable.
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22. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
You submit to the exclusive jurisdiction of NSW courts or any Federal Court sitting in NSW.
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